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This collection features 4 and 5 star properties in exclusive locations. You’ll also appreciate their stylish decor, great service and fine dining restaurants.
Introduction
Nestled between luscious banana plantations and the sapphire Atlantic Ocean, the Gran Melia Palacio De Isora is an idyllic escape where couples and families can recharge and enjoy attentive service in a beautiful setting. Immerse yourself in calmness at the vast lagoon pool whilst soaking in the stunning views of the far-reaching horizon. Indulge in the many gastronomic delights on offer throughout the hotel or treat yourself to a trip to the Spa by Clarins, where you can take time to recharge and leave feeling full of positive energy and harmony. The little ones will cherish their time here too with an exciting kids’ club with an entertainment programme including Playhouse Live, the interactive live shows designed just for the youngest members of the family.... More
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4 bars including a beach bar, pool bar and cocktail bar serving a range of local, international and premium drinks
6 restaurants including 1 buffet restaurant and 5 à la carte restaurants, serving a range of Mexican, international, Italian, Chinese, Thai, Japanese, Indian and Spanish cuisine
Please note: a smart dress code may apply and facilities between restaurants and bars may vary. Reservations may be required and a supplement may be payable dependent on board arrangement. Information based on previous season and could be subject to change.
Pool areas
4 outdoor pools including 2 children's pools and 1 adult only pool (saltwater and 3 freshwater)
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Certified Sustainable Hotel
What do we mean by ‘sustainable’?
An independent organisation has officially certified this hotel as sustainable for meeting the criteria set by the Global Sustainable Tourism Council (GSTC). Here are just a few example practices this hotel has to follow to be certified as sustainable:
Reduce energy, water and waste
Source products locally
Support local communities
Use reusable, returnable and recycled products
We try to review our hotels every three months to make sure this information is up to date. If a hotel has the Certified Sustainable Hotel label, this means that at the time of booking, the hotel has met the GSTC recognised standard.
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
Board Basis
Bed And Breakfast
Half Board
The Half Board package includes buffet style breakfast in the Pangea Food Market. Dinner is included in the Pangea Food Market or in the Oasis, L’Olio and Nami restaurants (subject to availability and reservation required). Half Board guests also receive discount on dinner at the Duo Steakhouse, Le Bistrot Provençal (Located at Red Level) and La Terrasse restaurant (Located at Red Level).
All Inclusive Plus
The All Inclusive Plus package includes buffet style breakfast and dinner in the Pangea Food Market. Lunch is also included daily in the Oasis and Agave restaurants. Dinner is included daily in the Pangea Food Market or in the Oasis, L’Olio and Nami restaurants (subject to availability and reservation required). All Inclusive Plus guests also receive discount on dinner at the Duo Steakhouse, Le Bistrot Provençal (Located at Red Level) and La Terrasse restaurant (Located at Red Level), guests staying for 5 nights or more will receive one free spa entrance per person, per stay. Snacks are available at selected times between meals for a minimum of 3hrs per day. Selected local wine, bottled beer, internationally branded spirits, cocktails, hot drinks and non-alcoholic drinks are available for a minimum of 12hrs per day.
Information based on previous season and could be subject to change.
Restaurants & Bars
Agave
A la carte. Serves Mexican cuisine for lunch and dinner. Located on the poolside.
Dúo
A la carte. Serves international cuisine for dinner. Please note that the hotel requests that gentlemen wear long trousers.
L'olio Restaurant
A la carte. Serves Italian cuisine for dinner. Located on the terrace. Please note that the hotel requests that beach wear is not worn.
Nami Asian Restaurant
A la carte. Serves a range of Chinese, Thai, Japanese and Indian cuisine for dinner with show cooking. Please note that the hotel requests that gentlemen wear long trousers.
Oasis Restaurant
A la carte. Serves Spanish cuisine for lunch and dinner. Located on the poolside. Please note that the hotel requests that beach wear is not worn.
Pangea Food Market
Buffet. Serves breakfast, lunch and dinner with show cooking. Highchairs and kids menu available. Please note that the hotel requests that beach wear is not worn.
Areia Beach Bar
Beach bar located on the beach . Serves food.
Bar
Pool bar (open between 11.00am and 6.00pm).
Bar
Pool bar . Please note that the hotel requests that beach wear is not worn. Serves food.
Plaza Bar
Cocktail bar located on the terrace (open between 5.00pm and 11.00pm, depending on occupancy).
Please note: the à la carte restaurants close for two days per week on a rotation basis.Please note reservations may be required, a supplement may be payable dependent on board arrangement and information based on previous season and could be subject to change.
Pool Areas
Overview
4 outdoor pools including 2 children's pools and 1 adult only pool (saltwater and 3 freshwater). Splash park.
Outdoor freshwater pool (heated). Adult only. Sunbathing area with sunbeds, hammocks and parasols.
Outdoor saltwater pool with whirlpool. Sunbathing area with sunbeds, hammocks, Balinese beds, swing beds and parasols.
Outdoor freshwater children's pool with slides (heated). Sunbathing area with sunbeds, hammocks and parasols. Baby-changing facilities are available. Inflatables and water toys permitted.
Outdoor freshwater children's pool with whirlpool (heated). Sunbathing area with sunbeds, hammocks, Balinese beds and parasols. Inflatables and water toys permitted.
Splash park - tipping water bucket, sprinklers, water cannons, buckets and bars. (Open between 10.00am and 6.00pm)
Free towels.
Please note: the Bali beds incur a local charge.Please note that age, height or weight restrictions may apply for the splash/aqua park.
Sports & Leisure
Air conditioned gym with cardio fitness training equipment, free weights area and fixed strength equipment (min age 16yrs).
Aerobics, aqua aerobics, dance classes, paddle*, pilates, snooker*, table tennis, tennis* and yoga.
Entertainment
Daily daytime entertainment (available between 01 Jan and 31 Dec) including racket sports, small team games, team sports, family and water-based activities.
Daily evening entertainment (available between 01 Jan and 31 Dec) including in-house entertainment shows, live DJ, live music, mini-disco and professional shows.
Information based on previous season and could be subject to change.
Children's Facilities
2 children's pools
Restaurant with highchairs and kid's menu
Children's club (5-12yrs) - arts and crafts, small team games, sports, movie nights, water-based, story time, food-based and drama and music.
Crèche (8mths-4yrs) - soft play area, changing area, books, toys, bottle warming, fridge for food, toilets, sleeping area/cots, air conditioning and feeding and changing provided.*
Indoor play area (3-12yrs) - soft play area, ball pit and TV and movie area. Supervised by hotel staff. (Open between 11.00am and 7.00pm, depending on occupancy).*
Splash park - tipping water bucket, sprinklers, water cannons, buckets and bars. (Open between 10.00am and 6.00pm)
Information based on previous season and could be subject to change.Please note: the indoor play area is accessible to guests staying in the Red Level Suites and is located within the Red Level family lounge.Please note that age, height or weight restrictions may apply for the splash/aqua park.
Spa & Beauty
Spa by clarins - sauna*, steam room*, whirlpool* and massage treatments* (min age 16yrs). (Open between 10.00am and 8.00pm).
Beauty treatments available.*
On-site hairdressers.*
Family sessions available in the Spa by Clarins each morning. (min age 5yrs).
Other Facilities
Reception - equipment for hire includes kettle. Services available include currency exchange* and luggage storage.
On-site mini-market.
Free Wi-Fi is available throughout the hotel.
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
Daily room cleaning service, linen changes and towel change
The Red Level suites are located within the grounds of the Gran Melia Palacio De Isora hotel and include access to the RedLevel family lounge which offers complimentary snacks and soft drinks, indoor play area and an open bar between 17:00-18:00 daily. Guests will also have a concierge service and access to a reserved sunbathing area. The Red Level suites do not have access to the sister property, RedLevel at Gran Melia Palacio De Isora.
Daily room cleaning service, linen changes and towel change
The Red Level suites are located within the grounds of the Gran Melia Palacio De Isora hotel and include access to the RedLevel family lounge which offers complimentary snacks and soft drinks, indoor play area and an open bar between 17:00-18:00 daily. Guests will also have a concierge service and access to a reserved sunbathing area. The Red Level suites do not have access to the sister property, RedLevel at Gran Melia Palacio De Isora.
2 bathrooms containing a bath and separate shower.
Air conditioning.
Daily room cleaning service, linen changes and towel change
The Red Level Master suites are located within the grounds of the Gran Melia Palacio De Isora hotel and include access to the RedLevel family lounge which offers complimentary snacks and soft drinks, indoor play area and an open bar between 17:00-18:00 daily. Guests will also have a concierge service and access to a reserved sunbathing area. The Red Level Master suites do not have access to the sister property, RedLevel at Gran Melia Palacio De Isora.
2 bathrooms containing a bath and separate shower and whirlpool bath and shower.
Air conditioning.
Daily room cleaning service, linen changes and towel change
The Red Level Master suites are located within the grounds of the Gran Melia Palacio De Isora hotel and include access to the RedLevel family lounge which offers complimentary snacks and soft drinks, indoor play area and an open bar between 17:00-18:00 daily. Guests will also have a concierge service and access to a reserved sunbathing area. The Red Level Master suites do not have access to the sister property, RedLevel at Gran Melia Palacio De Isora.
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
Guia de Isora
This west coast wonder is all about sunshine hours. The vast, striking scenery and mountain views are more enticing than the beaches. Known also for its banana plantations, you’ll be able to check out the ripe bunches as you explore. There’s a Canarian party feel when the fiestas get going, too.
If you’re looking for golden sands, turquoise waters and postcard-perfect scenery then Guia De Isora’s beaches might be just the ticket. Take your pick from the modest sprinkling of pretty beaches in the area – each one unique in both appearance and charm.
Awe-inspiring surroundings
Guia De Isora is tucked between rugged mountain ranges and blankets of lush greenery. Retaining much of its unspoilt charm, this is a great place for walking, exploring and relaxing. Budding photographers will have plenty of chances to get some great snaps, too.
Make your way through the glamourous Ritz Carlton to a cliff top lift that takes you down to this public beach. Sunbeds can be hired for the day (or are free if you're a guest at the hotel) while food and...
This small, black sand beach is tucked in between the rocky outcrops on this craggy coastline. The clear water is ideal for snorkelling and diving, while the palm trees offer welcome shade for sunbathers....
If you love fresh seafood, then the Eastern section of this promenade is the ideal spot for lunch or dinner. Enjoy the sea views from the pavement terraces while you tuck into a plate of local specialty 'arroz...
We love this hotel and it was our 5th visit for some January sunshine. We went with family including 2 small grandchildren. Everything is catered for them here, the staff are friendly and helpful, rooms lovely. Our only disappointment this time was that the oasis grill only opened at lunchtime and previously we had enjoyed a few evening meals there. L’Olio and Nami were great though. Can’t wait to be back next year
661RussW
Outstanding yet again
20 Mar 2024
This was our 10th visit to Palacio and it was as good if not better than previous visits. For us it’s going to a quality hotel, mainly staffed by long serving members, where you feel welcomed from minute one and the facilities are just outstanding. The food in both Pangea and Oasis meet our need - great choice and service (particular thanks to Alice, Kare, Belen and Yuri) and the quiet adult areas are really relaxing and let you wind down. The evening entertainment is varied but always good quality and again the staff are spot on (Francisco and your team, thank you 😀). Back for Christmas.
Jet88715
Where do I start?!
20 Sep 2022
My family and I stayed nights on all inclusive basis during August 2022.
We arrived in the early hours of the morning to a long check in process and room with damp bedding.
The next day, after hunting for loungers around the pool, we soon discovered that there were only 2 choices for lunch! If you wanted to eat in any of the restaurants for lunch, this counted as part of your a la carte allocation! In addition to chat, you were only allowed the single flavoured soft serve ice cream within in your allocation during the day. All other ice cream was off limits unless you paid extra! Crazy! This makes no sense as you could have the different types of ice cream in the buffet restaurant in the evening without paying a supplement.
Upon return to our room on the first day, a bill welcomed us for consuming items we never had from the mini bar! When I called reception, I was asked if I was sure I didn’t consume these items?! What?! Not only didn’t I consume these items but the mini bar was never stocked to begin with and I was asked to go down to reception to sort out this issue as they couldn’t possibly resolve the issue over the phone. How accommodating!
A few days later, we noticed a terrible smell in our room which we think was sewer backup as our shower would not drain resulting in constant flooding. While housekeeping came to resolve this, this was not resolved and proceeded to flood immediately afterwards. After trying to resolve this with reception multiple times and requested to change rooms, they told us sorry you can’t move as we are 100% occupied! How can a hotel with nearly 500 rooms be fully occupied?!
My son, who is autistic and has needs, was sleeping on a pull out sofa that was not suitable for a dog! We requested that housekeeping look into this or bring in another bed but neither was done. Unfortunately we had to share our bed and none of us got any sleep. Ended up going home more tired than when we arrived!!! Not what you expect from a 5 star luxury very expensive hotel.
In addition the food was not very good at the buffet or any of the a la carte restaurants. Very disappointed and we are pretty my sure my husband got sick from the food!
The toilet throughout the hotel were also dirty most of the time. Yuck!
Even when we checked out, the staff weren’t overly concerned about our experience. I spoke to other guests of the hotel who were extremely unhappy as well.
Don’t get me started in the hotel ap! Good luck!
ODC2187
All inclusive package and very unprofessional staff
07 Sep 2022
We went there with All inclusive plus package and were treated like wr came for free, they sometimes could even tell some rude expression with this occasion. The room was very messy and unpleasant, at our query to be moved from that room ( as was a different one from the one we have paid for), from the Hotel administration told that the Hotel is full and they cannot help us. So for us was a very unhappy holiday.
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